TERMS AND CONDITIONS
Chrisco Travel is a lay-by travel booking service offered by Chrisco Travel Australia Pty Ltd. Chrisco Travel allows you to enter into lay-by agreements, whereby you make multiple payments in scheduled instalments to book flights, accommodation, leisure activities and other travel services and products (ChriscoTravel Package). You choose whether the automated recurring instalments occur weekly, fortnightly or monthly. The final balance payment is required two (2) months before departure for Holiday Packages and three (3) months before departure for Cruise Packages (unless otherwise specified). Payments can be made by direct debit, credit/debit card (MasterCard and Visa). You can cancel the lay-by booking at any time before you depart, however, cancellation fees will apply.
By using www.chriscotravel.com.au (the Chrisco Travel Website), you agree to the terms and conditions set out herein. Chrisco Travel acts as your agent in making travel arrangements with third party suppliers who provide travel products and services. In addition to these terms and conditions, you will also be subject to the terms and conditions of any third party suppliers. Chrisco Travel is not responsible for the travel products and services provided by the third party suppliers.
Use of Chrisco Travel Website & eligible customers
By purchasing through the Chrisco Travel Website, you warrant that you are over eighteen (18) and that you have the legal right and ability to enter into a legally binding agreement with us. No persons under the age of eighteen (18) are permitted to use the Chrisco Travel Website or to create an account on the Chrisco Travel Website.
Chrisco Travel in its absolute discretion, reserves the right to decline to accept a Chrisco Travel Account, or cancel a Chrisco Travel Package booking if Chrisco Travel determines that any of the following applies:
- you currently have (or previously have had) overdue payments owing to Chrisco Travel; or
- you have had multiple cancelled or suspended bookings with Chrisco Travel or associated brands; or
- you have entered into a hardship arrangement with Chrisco Travel.
All prices quoted are in Australian dollars unless stated otherwise. All prices are subject to availability and can be withdrawn or varied without notice.
Prices are typically promoted on a ‘ per person’ price based on twin share travel unless stated otherwise. Price changes may occur by reasons outside of our control such as; adverse currency fluctuations, fuel surcharges, taxes, charges or levies imposed by governments or their agencies.
If prices applicable to a confirmed booking increase by 10% or more for reasons outside our control, Chrisco Travel reserves the right to amend the applicable payment plan by written notice to you and subsequent acceptance by you. You may elect (in writing) to discontinue the booking & payment plan in which case cancellation fees will not apply.
We reserve the right not to honour any published prices that we determine were incorrect due to printing, clerical or electronic error. You may elect (in writing) to discontinue any impacted booking and payment plan in which case cancellation fees will be waived.
Automated recurring instalment payments
The first payment instalment for your Chrisco Travel Package must be made within three days (3) of booking. It will be deducted on the date selected at time of booking, and the final payment will be scheduled two (2) months before departure unless otherwise specified.
Automatic payments will occur weekly, fortnightly or monthly on a due date (or next business day, if the date falls during a weekend or on a public holiday).
Changes to the frequency of the recurring instalment must be made at least 48 hours before a scheduled payment. As payments are automated, changes requested on the day of a scheduled payment may not be possible.
Credit card payments are managed through Stripe by Chrisco Travel.
Split Payments are responsible for handling all Direct Debit customer payments on behalf of Chrisco Travel.
Split Payments Direct Debit Requests Service Agreement.
Split Payents Direct Debit Requests.
Declined First instalment policy
If the first instalment for your Chrisco Travel Package declines, you will receive notification to make a top-up payment within 48 hours. Failure to make a top-up payment within 48 hours will result in automatic cancellation of your Chrisco Travel Package.
Declined Payments Policy
We will communicate in advance every time a payment is approaching or due via, SMS and through your Chrisco Travel Account.
If an instalment payment declines, a $7 administration fee will apply to your next instalment, and your remaining instalments will be re-calculated to include the missed payment. The administration fee will be capped at $35 per booking and is a fee for recalculating instalments and rescheduling the payment plan.
If you miss consecutive instalments, we will contact you to make sure everything is ok.
If you miss more than five (5) instalments in total (doesn’t have to be consecutively), your account will be suspended and your holiday may be cancelled.
Our consultants are trained to assist in helping you manage your layby holiday. If you are experiencing financial difficulties, please contact us on 1800 217 099 to discuss available options.
Changes to your Holiday or Cruise Package
Any changes or amendments made to your booking will incur a change fee of $55 per change, per booking plus 100% of supplier fees. All change requests must be made in writing to [email protected].
All cancellation requests must be made in writing to [email protected]. Cancellation requests cannot be accepted over the phone or via live chat. As payments are automated, we require a minimum of 48 hours’ notice. Cancellation refunds take up to ten (10) working days to process.
Chrisco Travel has a non-refundable period 90 days before departure. If you need to cancel inside of these 90 days and we have paid for a travel service in full on your behalf, we can review supplying this paid service on a case by case basis.
1) Holiday Cancellation Fees (excluding Cruise)
The following cancellation fees will apply if you cancel a Chrisco Travel Package (see below):
a) An administrative fee of $200 per adult and $100 per child will apply. In addition to this, the below will apply if cancellation is within 12 months of departure.
b) 100% of any flight, hotel and tour deposits, bookings fees and payments made on your behalf to third party suppliers to the extent such deposits, booking fees and payments are not refundable by the third party supplier. You will be given 24 hours’ notice before flight ticketing. Once ticketed, flights are non-refundable.
c) Total cancellation costs will not exceed payments made.
2) Cruise Cancellation Fees
The following cancellation fees will apply if you cancel a ChriscoTravel Cruise (see below):
a) P&O Cruises:
A $150 per adult / $75 per child cancellation fee plus 100% of supplier fees as follows:
|180 - 76 Days prior to departure||
Loss of deposit up to $250 per person
75 - 31 Days prior to departure
50% of the total fare
30 - 0 Days prior to departure
100% of the total fare
a) Royal Caribbean Cruises and all other cruise lines:
A $200 per adult / $100 per child cancellation fee plus 100% of supplier deposits. Within 90 days of deparutre the following fees will also apply:
|90 - 61 Days prior to departure||
25% of the total fare per passenger
60 - 41 Days prior to departure
50% of the total fare per passenger
40 - 25 Days prior to departure
75% of the total fare per passenger
24 - 0 Days prior to departure
100% of the total fare per passenger
First and last names of all passengers, as they appear on valid government-issued documents, must be provided correctly at the time of booking. Name changes are not permitted, after ticketing and travel will be refused by the airline if names are incorrect. Any costs incurred for new flight tickets will be at passenger’s own expense.
For domestic flights, valid government-issued identification is required upon check-in. For international flights, a valid passport with a minimum of 6 months validity is required upon check-in. Date changes for flight bookings are permitted however change or cancel fees will apply.
You will be given 24 hours’ notice before flight ticketing. Once ticketed, flights are non-refundable.
You must pay for any additional accommodation products or services in relation to your travel that is not incorporated in your Chrisco Travel Package. These may include (but are not limited to) resort fees and taxes, and special event surcharges. A cash or debit/credit card security deposit is payable directly to the hotel at the time of check-in.
You are responsible for ensuring that the total number of people travelling within your travel party can be accommodated within the rooms you have booked. Chrisco Travel is not responsible for any additional accommodation or bedding charges you may incur.
Date changes for accommodation bookings are permitted however change or cancel fees may apply.
You are required to pay for any additional activities that may be available during your travel but which are not incorporated within your Chrisco Travel Package. These may include (but are not limited to) speciality dining, drinks, tours and any associated fees, taxes and surcharges.
Date changes for Cruise bookings are permitted however change or cancel fees may apply.
Please note that from time to time a product or service that may appear available at the time you are booking may be unavailable when Chrisco Travel subsequently attempts to place that booking with the relevant supplier. In this instance Chrisco Travel will find a similar alternative product and will provide you with the option of either: (a) booking that similar alternative product; or (b) receiving a full refund for the amount of the original product or service. All products and services that are provided on the Chrisco Travel Website are subject to availability. At times, circumstances beyond our control may mean we have to change a component of your booking, (e.g. if an airline cancels flights or changes its schedule; or if a hotel overbooks or closes for renovations).
Top Up Payment
You can use top-up payments to make a catch-up or in-advance payment to your lay-by plan via credit or debit card. You can make as many top-up payments as you wish during the course of your lay-by. Any top-up payment will cause your scheduled instalment amounts to be automatically recalculated and reduced accordingly. Top-up payments will not change your scheduled instalment dates. To make a top-up payment log in to Your Account.
Changes to Payment Plans
You can make changes to your payment plan by contacting us at [email protected] or on 1800 217 099. Changes to payment plans must be made at least 2 days prior to a scheduled payment. Changes requested on the day of a scheduled payment may not be possible.
Chrisco Travel reserves the right to not honour a booking if there is a pricing error or it is believed an incorrect total was achieved by way of technical glitch and will notify the customer accordingly. Chrisco Travel has the right to refuse a transaction in the unlikely case that there is a pricing error or cart error and prices are not shown as correct.
Travel Insurance can be purchased at a discounted price through Sure Save please visit https://www.suresave.com.au/ and select your preferred coverage plan and make payment. You also have the option of arranging your own travel insurance. Any customers with pre-existing medical conditions will be required to contact the insurer directly. We strongly recommend that all travellers take out travel insurance against loss of deposits through cancellation charges, baggage loss and medical expenses. We make no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim. You agree not to hold Chrisco Travel responsible for any decision made by insurers, and/ or by any service providers, or requirements of any overseas country or governmental authority or overseas laws and policies.
In the event of any dispute under these Terms and Conditions the parties agree to negotiate in good faith to resolve the dispute. Any dispute or difference whatsoever arising out of or in connection with these Terms and Conditions which cannot be resolved by the parties shall be submitted to mediation in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia, Mediation and Conciliation Rules..
Passports, Visas and Travel Documentation
You are responsible for arranging your own passport, visa and health requirements including vaccinations. Visa requirements can and do change and we recommend that you recheck the visa requirements for your destination prior to travel. If you are not travelling on an Australian passport, a returning resident visa may be required for re-entry into Australia. It is your responsibility to obtain this. Most countries require that your passport be valid for 6 months beyond the date of your intended stay in the country and you must ensure that your passport is still current for travel.
The name/s on your booking must be identical to valid passports and you are responsible for ensuring that this is the case at the time that you place a booking through Chrisco Travel. You should speak with your doctor regarding the vaccinations required for your travel.
You should also speak with the relevant foreign embassies, as some countries require that travellers be vaccinated against specific diseases.
The Australian Department of Foreign Affairs and Trade (DFAT) provides a travel advisory service and advises Australian travellers on security risks in a number of countries. Please contact DFAT to avail yourself of the travel advisories prior to departure. Please refer to this guide at: www.smartraveller.gov.au.
A Promotional Code (Promo Code) is valid for new bookings for the duration of the particular promotion. Promo Codes can only be applied at the time of check out. To use a Promo Code, you must enter it into the appropriate field before completing the order or the discount amount will not be applied to a booking. Promo Codes are not transferable or redeemable for cash or credit.
In most cases, Promo Codes will apply to specific products or packages and will not apply to any other products or packages. Chrisco Travel reserves the right to decline to accept bookings where, in its opinion, a Promo Code is invalid, has been improperly used for booking or is a result of a technical error. Promo Codes are only valid in respect of specific products or packages while stocks last and may be withdrawn at any time. Only one Promo Code can be used per booking. Promo Codes are not valid in conjunction with any other promotion. If a booking has been created using a Promo Code and is then cancelled, the Promo Code cannot be refunded or re-used. Promo Codes apply to the total booking value, not per passenger. Promo Codes cannot be used retrospectively to bookings that have already been made. The Promo Code will expire on the date specified, or after the number of bookings specified in the specific terms relating to the Promo Code have been exhausted. You cannot use the Promo Code after this date. Use of any Promo Code is deemed acceptance of these Terms and Conditions.
To qualify for the honeymoon bonus a copy of the Wedding Certificate is mandatory upon check-in. Honeymoon amenities are subject to change at any time without prior notice. Valid only for honeymooners arriving at the hotel within 12 months after their original wedding date.
USE OF WEBSITE
CONSUMER LAW, LIMITATION OF LIABILITY
ACL: Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of Services by us to you which cannot be excluded, restricted or modified (Statutory Rights). Our liability is governed solely by the ACL and these Terms.
Services: If you are a consumer as defined in the ACL, the following applies to you: We guarantee that the Services we supply to you are rendered with due care and skill; fit for the purpose that we advertise, or that you have told us you are acquiring the Services for or for a result which you have told us you wish the Services to achieve, unless we consider and disclose that this purpose is not achievable; and will be supplied within a reasonable time. To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
Delay: Where the provision of Services depends on your information or response, we have no liability for a failure to provide or perform the Services in this estimated period, which is affected by your delay in response, incomplete or incorrect information.
Referral: On request by you, we may provide you with contact details of third party specialists. This is not a recommendation by us for you to seek their advice or to use their services. We make no representation or warranty about the third party advice or provision of services, and we disclaim all responsibility and liability for the third party advice or provision of services, or failure to advise or provide services.
For questions and notices, please contact us at:
Chrisco Travel Australia Pty Ltd
2 John Street
Email: [email protected]
Phone: 1800 217 099
Updated 12 Feb'2019