The Australian government have implemented a travel ban as of 18 March 2020. As more countries and states close their borders or introduce travel restrictions, overseas and domestic travel is becoming more complex and difficult.

If you decide to return to Australia, you will now be required to self isolate for 14 days. This applies to all travellers, including Australian citizens.

As of 18 March, the Australia government has implemented international travel restrictions. As more countries close their borders or introduce travel restrictions, overseas travel is becoming more complex and difficult.

We know that coronavirus (COVID-19) is causing uncertainty and the situation is changing daily. We're monitoring things closely and are in contact with health authorities and government agencies to ensure we are following all the latest advice.

When you are ready to travel, or for those looking to book future travel, we are here to help you and at the same time we're committed to supporting the recovery of the tourism industry.

We are encouraging customers departing up to 31 May 2020 to consider re-scheduling your travel dates or placing your trip into credit to help avoid cancellation fees and charges.

P&O Cruises have suspended all departures up to and including 15 June 2020. For departures after this date standard cancellation fees will apply for all departures from 16 June 2020 onwards until new announced are made by the cruise line.

For customers departing from 1 June 2020 onwards, we appreciate your patience whilst we assist travellers departing within the next 30-60 days. Most airlines have not released policy changes for departures beyond 31 May 2020, therefore, changes or cancellations are subject to regular cancellation fees.

If/when the airline you are flying with releases policy changes, our customer care team will be in contact with you.

The Australian Federation of Travel Agents has released some important information for consumers: AFTA Refunds Facts

By working with hotels, tour operators and airlines, we have been able re-schedule or provide credit for trips with travel dates departing up to 31 May 2020.

So, we are encouraging customers departing up to 31 May 2020 to place your trip into credit to help avoid cancellation fees and charges.

For customers departing from 1 June 2020 onwards, we appreciate your patience whilst we assist travellers departing within the next 30-60 days. Most airlines have not released policy changes for departures beyond 31 May 2020, therefore, changes or cancellations are subject to regular cancellation fees.

If/when the airline you are flying with releasing policy changes, our customer care team will be in contact with you.

P&O Cruises have suspended all departures up to and including 15 June 2020. For departures after this date, regular cancellation fees will apply for all departures from 16 June 2020 onwards.

Each supplier has a different change and cancellation policy. Therefore each booking will need to be assessed on a case-by-case basis. Please contact us via email and we will do our best to accommodate your request where possible.

We are doing everything in our power to work with suppliers to provide date changes and travel credit where possible however at this stage flexible terms are not being offered by the suppliers for departures from 1 June 2020 onwards. Many airlines and hotels are providing greater-than-usual flexibility around date changes for travel up to 31 May 2020.

If you wish to cancel your booking, we recommend visiting your Account/Login page to view cancellation conditions (each trip has different cancellation conditions depending on the time prior to departure and supplier conditions.)

For hotel, tour and flight packages with departures up to 31 May 2020 we are able to place the entire booking into credit to be used for a late date. We are encouraging customers to consider rescheduling your travel dates to help avoid cancellation fees and charges.

For hotel, tour and flights packages with departures beyond 1 June 2020 we ask for your patience whilst we wait for the suppliers to extend their policies. If you choose to cancel your booking before suppliers release policy changes, your cancellation will be subject to regular cancellation fees as this is considered a change of mind.

The Australian Federation of Travel Agents has released some important information for consumers: AFTA Refunds Facts

Update on Virgin Australia Group: Click here